INTRODUCTION

DEPAN’EXPRESS06 places great importance on the protection of your personal data and respect for your privacy. This Privacy Policy aims to inform you about how we collect, use, share, and protect your personal data in connection with your use of our website https://depan-express06.fr/ and our locksmith services.

This policy complies with the General Data Protection Regulation (GDPR – Regulation EU 2016/679) and the French Data Protection Act of January 6, 1978, as amended.

1. DATA CONTROLLER

Identity of the controller:

DEPAN’EXPRESS06
Simplified Joint Stock Company (SAS)
106 Boulevard de l’Ariane, 06300 NICE
SIREN: 948 564 992
SIRET: 948 564 992 00014
Phone: 07 84 07 25 55
Email: depanexpress06@gmail.com

Legal representative: Mr. Khaled NAGHMOUCHI, President

2. PERSONAL DATA COLLECTED

2.1 Data collected directly

We collect personal data that you voluntarily provide when you:

• Fill out a request for a quote or contact form
• Contact us by phone or email
• Request a locksmith intervention
• Subscribe to our newsletter (if applicable)

Types of data collected:

• Identification data: first name, last name
• Contact information: postal address, email address, phone number
• Transaction-related data: type of service requested, intervention address, desired date and time, description of the problem
• Billing data: information necessary for preparing quotes and invoices
• History of interventions: details of services performed

2.2 Data collected automatically

When you browse our site, we may automatically collect:

• Connection data: IP address, browser type, pages visited, date and time of connection
• Browsing data: cookies and similar technologies (see Cookies section)
• Statistical data: number of visits, duration of visit, browsing paths on the site

2.3 Sensitive data

We do not collect any sensitive data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, sexual orientation).

3. PURPOSES OF PROCESSING

Your personal data is collected and processed for the following purposes:

3.1 Main purposes (legal basis: execution of contract)

• Processing and managing your quote requests
• Organizing and carrying out locksmith interventions
• Ensuring customer relationship management
• Preparing quotes and invoices
• Managing accounting and tax obligations

3.2 Secondary purposes

Legal basis: legitimate interest

• Improving our services and the quality of our offerings
• Conducting statistics and analyses
• Managing complaints and disputes
• Preventing fraud

Legal basis: consent

• Sending you commercial and promotional information (only if you have consented)
• Personalizing your experience on our site

Legal basis: legal obligation

• Complying with our accounting and tax obligations
• Responding to requests from competent authorities

4. RECIPIENTS OF DATA

Your personal data is intended for the internal services of DEPAN’EXPRESS06 and may be shared with the following categories of recipients:

4.1 Internal recipients

Authorized personnel of DEPAN’EXPRESS06 (technicians, customer service, sales service, accounting service)

4.2 External recipients

• Technical subcontractors: website host (OVH), IT service providers
• Commercial partners: only within the framework of our service execution and under confidentiality obligations
• Competent authorities: in case of legal obligations or judicial requests
• Accountants and lawyers: in the context of our legal obligations

We ensure that all our partners and subcontractors adhere to the same data protection standards and are contractually obligated to ensure the security and confidentiality of your data.

4.3 Transfers outside the EU

Your personal data is not transferred outside the European Union.

5. DATA RETENTION PERIOD

We retain your personal data for as long as necessary for the purposes for which it was collected and in accordance with legal obligations:

After these periods, your data will be deleted or anonymized.

6. DATA SECURITY

We implement all appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, including:

6.1 Technical measures

• Encryption of sensitive data (SSL/TLS)
• Firewalls and intrusion detection systems
• Regular and secure backups
• Secure access with strong passwords
• Regular updates to security systems

6.2 Organizational measures

• Access limited to authorized personnel only
• Confidentiality charter for our employees
• Confidentiality clauses with our subcontractors
• Procedures for managing data breaches
• Staff awareness of data protection

Despite these measures, no data transmission over the Internet can be guaranteed as completely secure. We cannot, therefore, guarantee absolute security.

7. YOUR RIGHTS

In accordance with the GDPR and the Data Protection Act, you have the following rights regarding your personal data:

7.1 Right of access (Article 15 GDPR)

You have the right to obtain confirmation that your data is being processed and to access those data.

7.2 Right of rectification (Article 16 GDPR)

You can request correction of your inaccurate or incomplete data.

7.3 Right to erasure / “right to be forgotten” (Article 17 GDPR)

You can request erasure of your data under certain conditions (data no longer necessary, withdrawal of consent, opposition to processing, etc.).

7.4 Right to restriction of processing (Article 18 GDPR)

You can request restriction of processing of your data in certain situations.

7.5 Right to data portability (Article 20 GDPR)

You can receive your data in a structured, commonly used format, and request its transfer to another data controller.

7.6 Right to object (Article 21 GDPR)

• You can object to the processing of your data for commercial prospecting purposes
• You can object to the processing based on legitimate interest

7.7 Right to withdraw consent

When processing is based on your consent, you can withdraw it at any time.

7.8 Right to define post-mortem directives

You can define directives regarding the fate of your data after your death.

7.9 Exercising your rights

To exercise your rights, you can contact us:

• By email: depanexpress06@gmail.com
• By mail: DEPAN’EXPRESS06 – 106 Boulevard de l’Ariane, 06300 NICE
• By phone: 07 84 07 25 55

We will respond to your request within one month of receiving it. This period may be extended by two months in case of complexity.

Proof of identity: For security reasons, we may ask for a copy of an identification document to verify your identity.

7.10 Right to lodge a complaint

If you believe your rights are not being respected, you can lodge a complaint with the National Commission for Data Protection and Liberties (CNIL):

CNIL
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Phone: 01 53 73 22 22
Website: www.cnil.fr

8. COOKIES AND SIMILAR TECHNOLOGIES

8.1 What is a cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. It is used to collect information about your browsing.

8.2 Types of cookies used

Strictly necessary cookies (exempted from consent)

• Session cookies necessary for site functionality
• Security cookies

Functional cookies (requiring your consent)

• Preference cookies (language, display settings)
• Personalization cookies

Analytical and audience measurement cookies

• Google Analytics (if applicable): for analyzing the site’s usage and improving our services
• These cookies are anonymized and aggregated

8.3 Managing cookies

You can configure your cookie preferences at any time via:

• The consent banner that appears during your first visit
• Your web browser settings

Browser settings:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy and security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

Please note: Refusing cookies may limit certain features of the site.

8.4 Cookie retention period

Cookies are retained for a maximum of 13 months from their placement on your device. Your consent will be requested again at the end of this period.

9. MINORS

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data concerning minors. If you are a parent or legal guardian and discover that your child has provided us with personal data, please contact us so that we can delete them.

10. MODIFICATIONS TO THE PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations.

The date of the last update is indicated at the bottom of this page. We encourage you to regularly review this policy. In case of substantial changes, we will inform you via email or through a notice on our site.

Your continued use of our services after the publication of changes constitutes your acceptance of those changes.

11. LINKS TO OTHER SITES

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of each site you visit.

12. CONTACT AND COMPLAINTS

For any questions regarding this Privacy Policy or to exercise your rights, you can contact us:

DEPAN’EXPRESS06
106 Boulevard de l’Ariane, 06300 NICE
Phone: 07 84 07 25 55
Email: depanexpress06@gmail.com

We are committed to responding to your requests as soon as possible and to addressing your complaints seriously and diligently.

13. CONSENT

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein concerning the collection, use, and disclosure of your personal data.

For processing requiring your explicit consent (marketing, non-essential cookies), this will be requested in a specific manner and can be withdrawn at any time.